Terms of Service

1. Agreement

By creating an account or using UnitSquad, you agree to these Terms of Service and our Privacy Policy. If you use UnitSquad for an organization or property-management business, you represent that you are authorized to accept these terms on its behalf.

2. The service

UnitSquad provides software for organizing and assisting with property-management operations, including property and unit records, leases, rent collection and payment records, maintenance, vendors, documents, inspections, condition records, communications and related workflows. Features may change as the service develops.

3. Accounts and authorized use

You are responsible for providing accurate account information, protecting your credentials and activity performed through your account. You may use UnitSquad only for lawful purposes and may not attempt to bypass access controls, interfere with the service, distribute malicious code or access another user's data without authorization.

4. Your property-management responsibilities

You remain responsible for your properties, records, communications, payment instructions and decisions. UnitSquad is a software service and is not a property manager, law firm, accounting firm, broker, insurer, bank or housing authority. You are responsible for complying with laws and contractual obligations that apply to your operation, including housing, privacy, notice, recordkeeping, payment, communications and fair-housing requirements.

5. AI-assisted and automated communications

AI features may help classify, summarize, organize, draft, send or route operational communications and records. A workspace may configure UnitSquad to respond to or act on email, SMS/text or voice interactions according to its rules. Workspace users are responsible for the instructions and permissions they give the automation and for any legally required consent, disclosure, call-recording notice, messaging registration, opt-out handling or human review. AI output can be incomplete or incorrect and should not be the sole decision-maker for applicant eligibility, eviction, security-deposit deductions, legal notices, fair-housing decisions or other consequential housing matters.

6. Rent collection and Stripe

Payment processing services for property owners and managers using UnitSquad may be provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By agreeing to these Terms or continuing to use Stripe payment processing through UnitSquad, a connected account holder agrees to be bound by the applicable Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of UnitSquad enabling Stripe payment processing, connected account holders agree to provide accurate and complete information about themselves and their business and authorize UnitSquad to share that information and related transaction information with Stripe as needed to provide the payment service.

A property owner or manager may be required to create or connect a payment account, complete identity or business verification and satisfy Stripe's ongoing requirements. Payment processing, bank debits, card payments, settlement, returns, disputes, refunds, chargebacks, payout timing and processor fees are subject to Stripe's rules and applicable law. UnitSquad provides software that initiates and records payment workflows; it does not guarantee payment, settlement or availability of funds and is not intended to hold tenant rent balances as a bank or escrow service.

7. ACH and recurring authorization

If a workspace enables bank-debit or recurring-payment features, the workspace is responsible for obtaining and retaining any authorization required to debit a tenant's account, providing required notices and honoring revocation or cancellation rights. UnitSquad may use processor-hosted authorization and verification flows to support these requirements, but the workspace remains responsible for its lease terms and payment practices.

8. Guest links

UnitSquad may allow workspace users to send scoped links to tenants, vendors and other recipients. Workspace users are responsible for sending links to the intended recipient and revoking access when appropriate. A recipient may use a guest link only for its intended task and should not share a private link with an unauthorized person.

9. Your content

You retain ownership of content you submit to UnitSquad. You grant UnitSquad the limited rights necessary to host, process, transmit, display and otherwise handle that content to provide and secure the service. You represent that you have the rights and lawful authority necessary to submit and process the content you place in UnitSquad.

10. Third-party services

Some features may rely on third-party providers for hosting, communications, payments, identity, AI or other functions. Third-party services may have their own terms and privacy practices. Availability of a third-party integration does not guarantee that the provider will remain available.

11. Service availability

We work to keep UnitSquad reliable, but we do not guarantee uninterrupted or error-free availability. You should maintain any independent copies of records that applicable law, your contracts or prudent business practice require you to preserve.

12. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect the service, users or data; respond to unlawful or abusive activity; or comply with legal obligations. Users may stop using UnitSquad at any time, subject to any applicable subscription, payment or data-retention terms presented with paid services.

13. Disclaimers

To the extent permitted by law, UnitSquad is provided on an “as available” basis. We do not warrant that every feature will meet every legal, accounting, operational or property-management requirement. Nothing in UnitSquad constitutes legal, tax or accounting advice.

14. Changes

We may update these terms as the service changes. The current version will be posted here with its effective date. If a change materially affects existing users, we will provide notice when reasonably appropriate.

15. Contact

Questions about these terms can be submitted through the UnitSquad contact page.